Our Services

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At InfinitIT, we can offer you a complete Managed IT support Service. Designed for those of you that need to outsource your requirements to a trusted partner, InfinitIT can provide for you a bespoke Managed IT Service offering that is perfectly aligned to your needs and requirements. You won’t be confined to a service that will only give you the services and packages that are written down, but we will work with you to identify the requirements of your business in a consultative approach that will give you what you need and will be reviewed in a way that offers you the best service possible.

Whatever managed IT services that your business requires, we can create for you a package that can be tailored specifically for your business needs. Some of the things you don’t want to miss out on that runs through any type of managed 

IT support that we offer are:

     · Services tailored to your individual IT infrastructure requirement;

     · An understanding of the coverage of hours you need so we can thoroughly support your organization’s operational needs;

     · On premises or remote support.

As part of our Managed IT Service offering, we regularly and proactively review your infrastructure requirements. 

With our flexible approach to managed services and clear pricing model we can identify the areas that require redeployed support and quickly and efficiently divert the resources to the new areas. Our expert staff makes it their business to understand both your organizational needs and to deliver projects outside of their Managed IT Support remit, whilst making sure you’re aware of how we can help and what you need.

The managed service and support environment that InfinitIT offers will be fully supported by our pre-emptive approach that will meet all of your day to day IT requirements in addition to responding to specific challenges. This robust managed service ensures that you continuously have access to the right people, trained to the highest levels of industry standards.

Switches and Routers
The switches we offer are designed to support the evolving applications of converged networks featuring exceptional quality, low latency, high resiliency and line rate performance, and advanced Power over Ethernet (POE) depending on the model.
Our router offers provide access to applications and services, and integrate technologies. With this in mind, we’ve created custom solutions for large enterprises and small businesses.

Servers, Storage and PC
Our clients’ challenges are at the forefront of what we do, which is why we provide end-to-end designing, development and implementation of server, storage and infrastructure solutions.Because we aim to create reliable IT environments, we customize plans and create infrastructure solutions based on our client’s needs.
We offer solutions from world-class servers and storage devices from top brands.

Operating System and Virtualization
Organizations and IT departments are challenged by the limitations of today’s x86 servers, which are designed to run one operating system and application at a time.As a result, even small data centers have to deploy many servers, each operating at 5% — 15% of capacity — highly inefficient by any standard.
Virtualization uses software to simulate the existence of hardware and create a virtual computer system, which provides scale and greater efficiency. Implementing virtualization allows businesses to run more than one virtual system and multiple operating systems and applications, all on a single server.

Data Recovery
Our data recovery service facility is manufacturer authorized and following certifications:

• Certified ISO Class 5 Cleanroom

• Data Security during Data Recovery

• Annual SOC2 Type II Audit

• Encryption Recovery Certification  

Data recovery is a delicate business. In many cases, we’ve helped our clients’ retrieve valuable data for their organizations. 

The service categories we offer are:

• Priority Turnaround (Emergency)

• Standard Turnaround (1-2 Business Days)

• Economy Turnaround (5-7 Business Days)    

Structured Cabling System (SCS)

A structured cabling system (SCS) is a set of cabling and connectivity products that integrates voice, data, video, and various management systems of an office / building / factory (such as safety alarms, security access, energy systems, etc.). 

An SCS consists of an open architecture, standardized media and layout, standard connection interfaces, adherence to national and international standards, and total system design and installation. Standardized cabling architecture allows a single delivery method for supporting the various horizontal cables in the work space.  

It can be taken a step further by incorporating the horizontal electrical services from the electrical panel into a modular partitioned raceway. This can be used instead of a traditional hardwired installation consisting of several conduit and cable-tray systems for the voice, data, video, building management system (BMS), and electrical services.

Racks, Cabinets and Enclosures We offer a variety of products required to house active systems, which are manufactured with high quality materials that are durable and produced by following stringent quality inspection at all stages of production.  Our product range is flexible, scalable, and versatile with optimization hallmark exhibiting excellence of product and utility.  

Network Testing

Network equipment testing should be conducted in an environment as similar as possible in which it will operating in.  This is why we offer network testing equipment that uses network characteristics to drive tests. Doing so, reduces testing costs and increases the coverage of target deployment scenarios.  Our customizable service enables us to work with our clients’ specific needs. 

Customization ranges from conformance specification tests to network stress tests. We can even run tests at 40 GBPS to determine performance envelope for a mix of voice, data and other services.

We partner with technology leaders around the world to bring together an ecosystem of highly integrated network testing hardware and software solutions.  

Network Support
Network downtime is frustrating — and it can be extremely costly to your business. Your computer networks should be reliable, flexible and help make your business more efficient.

This is why we provide our clients with world-class IT Support that adds value to their business. As a New York based IT Company, we can guarantee our clients 24/7 emergency support from one of our highly trained engineers.

Our packages suit all businesses of all sizes and varying needs. Some of our support packages include hardware maintenance and failure, scheduled engineer visits and fully managed network support.

Managed Services
Our process begins with a personalized consultation to identify a client’s requirements. Some of our clients’ need their IT support managed outside of their organization. This is why we offer complete managed IT support service that’s “insourced.”

To deliver bespoke managed IT services aligned to meet each client’s needs, our consultations are designed to find out the following:

• The client’s IT infrastructure requirements.

• Coverage of hours needed to support the client’s operational needs.

• Whether they need on premises or remote support.

 

Helpdesk
We specialize in providing helpdesk support services to large enterprises and medium-sized and small businesses. As an “insourced” IT firm, we’ve help our clients with existing helpdesk staff, and resourced for comprehensive helpdesk support networks from scratch.

Our helpdesk support includes phone and ticketing tracking solutions with customizable portals to ensure our clients’ staff can work efficiently and effectively as possible. Because customer service is at the forefront of many businesses, it’s our mission to provide effective 24/7 IT support helpdesk support service.

Staff Augmentation
Our staffing process helps provide technical skilled staff from our in-house talent pool to expedite our clients’ needs. Clients can choose to have a team on-site, off-site or both. Having both an on-site and off-site team provides clients with 24/7 support. Clients also have the option to choose part-time or permanent staff.

We carefully source, hire, train and provide benefits and payroll to all of our employees. Since we handle the recruiting process and administrative costs, clients save substantially.

Cloud Solutions and IaaS
Cloud computing services provides access to computing resources in a virtual environment known as “The Cloud.” While Infrastructure as a Service (IaaS) clients are given access to virtualized components to build their own IT platforms.

Cloud key benefits include:

• Expenditure reduction (CapEx and OpEx)

• Efficient deployment of services

• Greater flexibility to meet evolving business requirements

We work closely with hosting providers and software vendors to create a tailored cloud solution that is flexible, scalable and reliable. This allows us to provide customized cloud service solutions for our clients no matter the organization’s sizes or requirements. 

Wireless and Mobile Computing Infrastructure Services

We are “vendor agnostic,” and have installed nationwide wireless / WiFi equipment from practically all wireless / WiFi vendors for various clients.

Site Surveys
We always perform a site survey first. This is a physical survey of a client’s facility to locate the best possible places to install access points, ensure 100% wireless coverage and optimum performance. The ultimate goal of the site survey and RF test is to help determine the number and placement of the access points.

WiFi / WLAN Network Design and Engineering
Deploying a wireless network requires careful planning. Business requirements and objectives need to be evaluated and a site survey must be undertaken to determine possible sources of interference. WiFi Networks can be tricky to implement in high interference areas, and might be incompatible with existing equipment, which can create security risks.

WLANs are best used in addition to, rather than a replacement to wired networks. Our engineers will assure proper planning when designing and implementing your wireless network. The complexity of your network will vary depending on the size of your facility and structural obstacles. 

Internet Access
Microwave wireless Internet connections are mounted on rooftops and ground-level locations with antennas, making them land-based. These frequencies do not require a large travel path to work properly. 

The benefit of this is that most weather will not impact your microwave fixed wireless Internet signal. 

In terms of internet access, microwave fixed wireless Internet is substantially less expensive than satellite or fiber optic connections.

In addition to cost, microwave fixed wireless Internet is more reliable than satellite services and has lower latency than fiber-optic connections. 

 Backhaul
To increase a network’s capacity, we provide our clients with wireless backhaul solutions.

This wireless technology provides a cost-effective, flexible and scalable alternative to fiber-optic and leased lines — and it can be installed in a fraction of the time. 

Telecom (VoIP )
We’ve helped our clients implement sophisticated telecom setup for their organizations, and avoid expenses incurred with hiring and training specialist IT or telecoms staff. Our telecom service is fully customized based on our clients’ needs.

 automatic provisioning, the setup of clients’ handsets becomes secure and hassle-free. A Hosted VoIP system is a true ‘out of the box’ experience, allowing our clients to focus on their business.

Clients have the option of remote working or hot desking, which means they don’t have to be located in the same office (or even country) to transfer calls, pick up unanswered calls from colleagues and monitor colleague availability.

Cell Signal Booster
We’ve helped our clients implement sophisticated telecom setup for their organizations, and avoid expenses incurred with hiring and training specialist IT or telecoms staff. Our telecom service is fully customized based on our clients’ needs.

To satisfy this increasing demand for mobile data additional network resources/improvements are needed including: additional spectrum, better system spectral efficiency (bps/Hz) and spatial reuse of the spectrum.

In offices and commercial buildings a cell phone signal booster can provide everybody inside the building with reliable cell signals for all US carriers and devices. Signal boosters require no recurring fees, can be easy to install for small spaces, and are used across the US to boost weak voice, text and 4G LTE data signals for reliable cell service in small and large offices and commercial buildings.

Our clients have the option of remote working or hot desking, which means they don’t have to be located in the same office (or even country) to transfer calls, pick up unanswered calls from colleagues and monitor colleague availability.
 

Network and Cyber Security
We offer a complete suite of network and cyber security services for information privacy, security practices and regulatory compliance.

Assessment Services include:

• HIPAA Security Compliance Services

• HIPAA Privacy Compliance Services

• PCI Security Compliance Services

• FRCP Electronic Discovery Preparation

• State Security Breach Law Preparation

Additionally, we provide services to supplement and complete your compliance effort including:

• Integrated Information Security Management Process Services

• Wiki-based Documentation Services

• Training Services

• On-site Presentations

Security Assessment and Consulting
The HIPAA Security Regulations have a compliance deadline of April 20, 2005. Compliance requires a complete inventory and analysis of all applications and information flows, as well as a complete health information Risk Analysis.
In addition, all security compliance activities, policies, and procedures must be thoroughly documented.

Compliance with the Security Rule is not “just an IT department thing.” About half the requirements are administrative, and compliance involves everyone in your organization.

HIPAA Security is all about having an information security process. Compliance requires a top-to-toe evaluation of your organization’s systems and security practices and its existing policies and procedures.

InfinitIT HIPAA Security Compliance Services can provide the experienced assistance you need to meeting all the requirements of the Security Rule.

PCI Security Compliance Services
As of December, 2005 all merchants and service providers who handle credit or debit card information are required to meet a new, common standard for information security, called the Payment Card Industry (PCI) Data Security Standard. 

How you are required to validate your compliance depends on how much business you do by payment card and whether or not you previously have suffered a breach of cardholder information.

If you suffer a breach and aren’t in compliance, you could be fined from $50,000 to $500,000 and be required to regularly conduct expensive third-party audits of your information security. In order to be in compliance with the PCI Data 

Security Standard you need to satisfy twelve basic requirements in information security, as well as the many details that support those requirements.

We are experienced in helping clients comply with information security regulations and providing the information, tools, and services necessary to maintain the security of individual information and protect their clients from the significant and increasing costs of cardholder information security breaches and their resolution.

IMACD (Installation, Move, Add, Change, and Disposal Services)

Little details make a big difference, which is why we offer our clients cost-effective IT business move and changes solutions.  

To allow Facilities Managers, Office Managers and IT Managers to budget their move accurately, we providing fixed, per user costs. We also remove all the guesswork by setting the logistics for our clients’ moves and changes. 

This begins with an audit of a client’s desktop environment, allowing us to ensure everything is in the correct place. Upon relocation, we can test devices to ensure everything is working properly.  

Moves and changes are usually conducted after office hours and we can also supply moving labor to work with your team performing ad hoc desk moves.  

We also safely dispose of IT equipment, taking this time-consuming task off of our clients’ hands. Whether they need to dispose of an outdated computer, rack of servers, a room full of CRT’s or several hundred disk drives containing sensitive data, we have provided disposal services fully compliant with current legislation and your data security requirements. 

Secure Equipment Disposal and Recycling Services
Our IT disposal and asset recovery services are focused on environmentally sustainable practices and generating value from our clients’ used equipment. 

We manage the complete IT disposal process; from the logistical management of a collection, technical processing and secure data destruction to testing and assessment for the resale of used IT equipment and final recycling of unusable equipment.  

Our process includes electrical safety testing using diagnostic software to test parts and components. 

We use data eradication software approved by international standards to remove all data including licensed software.  

Every Computer disposed of is individually managed, tracked and can be reported on at item level through our in-house IT disposal asset management system.   

Speech Privacy 

Speech privacy is the inability of an unintentional listener to understand another person’s conversation.
People with a lack of speech privacy are overhearing lots of conversations that they shouldn’t be, which can be frustrating to be business owners and employees. 

When we look at acoustical related complaints, our clients’ complaints mostly center on the idea that others can hear their conversations, or that we can hear others’ conversations (a lack of speech privacy) within the office setting.53% of employee’s report having overheard confidential company information at the office.   

The lack of speech privacy can result in compliance and legal concerns when workers are discussing private customer information such as finance or healthcare records.  

Sound Masking

Sound masking is the process of adding a low level, unobtrusive background sound to an environment to reduce the intelligibility of human speech and reduce noise distractions in that environment.

The sound is typically introduced through speakers installed in or above the ceiling.  Sound masking works by: 

a) raising the ambient noise level of an environment and 

b) making speech noise less intelligible and therefore less distracting.  

Sound masking is effective and at a more comfortable frequency range than white noise, as sound masking’s frequency is similar to that of human speech.  

Security Equipment and Software

With security threats emerging daily, we provide security solutions that give our clients peace of mind so they can focus on running their business.  

Our portfolio of security equipment and software covers every aspect of information security and risk management.  

With our clients’ needs are at the forefront of what we do, our team of skilled engineers go beyond laying out equipment and software technology. We work with our clients at every step to communicate our plans to ensure we are delivering the right solution.

Our security partnerships focuses on strong relationships with vendor account managers. This ensures excellent support for our clients, which helps guarantee issues are resolved quickly.