Frequently Asked Questions

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Q1: What is your geographical coverage for service?

A1: We operate in the New York Tri-State area, especially in the greater New York area.

Q2: Are you able to provide 24 hours service?

A2: Yes, but on special agreement and service charges.

Q3: Can you provide Help Desk Support on Site?

A3: Yes, we can provide helpdesk Support on site.

Q4: Can you provide Remote Support?

A4: Yes, we can provide Remote Support, including 24hrs.

Q5: Do you provide Apple Computer Support?

A5: Yes, but only for some specific equipment. Please call us to clarify the scope.

Q6: What type of Service Contracts you provide?

A6: We have three types of Service Contracts:

       a) Time and Material Basis (relevant rates apply)

       b) Block-of-Hours purchased in advance (special rates apply)

       c) Monthly Fixed Payment (special rates only after preliminary 1 or 2 month assessment)

Q7: Are all types of support covered are the same rate?

A7: No, different support types have different rates 

      (ex. PC Support, Network Support, Security Support etc.)

Q8: Do all Support Contracts include on-site support?

A8: No, Remote Support Only contracts DO NOT have onsite support (but can be add at an extra).

Q9: What types of supports are provided under pre-paid ‘Block-of-Hours’ support and the Monthly Fixed Payment       

         Support?

A9: Initial Support is Remote Support, failing which on-site support is provided.

Q10: Do you provide Cloud Computing Services?

A10: Yes, we can provide Cloud Servers, Virtual Desktop Infrastructure (VDI), Cloud Storage and Backup, Disaster   

        Recovery (DR) and other Services.

Q11: Do you provide Hosted Software as a Service (SaaS)?

A11: Yes, and suggest you confirm with us the specific Software or Application you are looking to Virtualize.